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Tuft & Needle Twin XL Mattress, Bed in a Box, T&N Adaptive Foam, Sleeps Cooler with More Pressure Relief & Support Than Memory Foam, Certi-PUR & Oeko-Tex 100 Certified, 10-Year Warranty.

$426.99 $410.96 Free Shipping
Limited quantity available / 56 sold

  • HIGH QUALITY: Our high-grade foam is more advanced than outdated materials such as latex and memory foam which cause you to “sink in and feel stuck” and “sleep hot." The T&N Adaptive foam sleeps cool, is just the right mix of “not too soft, and not too hard”, and offers great pressure relief and “localized bounce” so you won’t disturb your sleeping partner.
  • NO RISK: Mattress has a full refund guarantee with a 100-Night Sleep Trial, plus an honest 10-year limited warranty you can actually use (no gimmicks!). Over 95% of our customers keep their mattress and refer it to others
  • NOTE: Please allow up to 72 hours for the mattress to fully expand and for any potential odor to dissipate


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    Total Reviews (20)


    Jkmartin

    Final review - I’m updating my review to 5 stars from 4. The customer service is amazing. I emailed to discuss the firmness and they sent me a topper at no charge. I have used that for a month now and I wake up feeling good. The topper has relieved the pain In my hips I was getting.2nd - So I have had the mattress now for 2 months and I have noticed more pressure on my hips. So I contacted the company because I was debating on whether I should return and to inquire on a topper they offer for just this problem. People must complain of some pressure issues in hips and shoulders. I received an email promptly offering to send me the topper for free! I have yet to sleep on it and see if it makes a difference and I will update with that later but I wanted to comment on the exceptional customer service they have. I heard their customer service is great but I can say first hand that they are.1st - I have been waiting to write this review. I wanted to give myself a few weeks of sleeping on it. So I’ve had this mattress for almost 30days. From the beginning this mattress was easy to set up. Just cut the plastic and unroll. The smell was minimal and it inflated to full size within hours or less. I personally love the mattress. My husband does not because he feels he gets too hot. I wake up feeling no pain. The only thing I do not like is that I will get a small amount of hip pressure pain by laying on my side which I’ve gotten with every mattress and I’m primarily a back sleeper so for me it’s not a big deal. This is a medium firm mattress in my opinion. What I LOVE most about the mattress is there is no motion transfer. I do not fell my husband move at all which is something that use to keep me up at night.Overall I would say if you are a back sleeper and enjoy a firmer mattress looking for no motion transfer then this would be it. The price is awesome too.

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    MyTai

    We bought this mattress for our 15 year old super athletic son. We looked at a lot of mattresses and read online reviews from consumer reports before deciding to give this mattress a try. Our son absolutely LOVES it! The first night he slept on his new mattress, he did not want to get up! When asked if he liked it, his response was " I did not want to get out my bed this morning!"The mattress arrived a day later than we were told, no problem. The box was rather big and heavy, however, rolling out the mattress was a breeze. When the mattress is completely released from the plastic wrapping, you could see it inflating. I read in some reviews, there was a chemical smell from their mattresses, there was no smell from our package at all and the mattress expanded within a matter of minutes. We all have laid on his bed and love the feel of the mattress, I fell asleep on his bed unfortunately our son woke me up and asked me to please get off his bed; now we are thinking of buying this mattress for the other bedrooms!I definitely recommend you giving Tuft & Needles a try, and if you don't like it, hey at least you get 100 free nights! With that being said, I believe you will enjoy your sleep and will not return this item.

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    Hospitality Maven

    (UPDATE SIX MONTHS LATER: I still have this mattress, but it has gotten substantially softer. It required a T&N topper for the first few weeks as it softened up, but somewhere around 150 nights in, I noticed it was heading toward plush status--not quite as supportive as it once was. Also, I wrote this review while the temperatures were colder. Now that it's summer, I do note that this mattress is warmer than my previous innerspring mattresses. But, for the money, it's still a good mattress. It's just not as ideal as I hoped.)About a year ago, I asked my friends on social media for mattress recommendations. The leading recommendation was for the Tuft and Needle mattress, which I should have heeded. Nearly a year and eight mattresses later, I finally bought that Tuft & Needle. It's #9 and I love it. I love it even more because it was by FAR the cheapest option, too. But at the time I was skeptical of a bed-in-a-box. I shouldn't have been. It fit my requirement to have good support with a comfort layer on top. And for the record, I sleep in all positions. Apparently I’m a rotisserie chicken, going from side to stomach to back all night. That makes me a tough customer to please and I know it.But for anyone else doing mattress research, here's what I've learned from my year of testing. First, I received excellent service from both internet and traditional mattress companies. I tried three mattresses from Saatva Mattress, three Beautyrest mattresses from Mattress Firm, and a brand-new variation of the Purple mattress that's exclusive to Mattress Firm. I started the year on my old Sleep Number. So I have run the gamut of air, foam, innerspring, hybrid foam/innerspring and the new hybrid from Purple, which I guess would be called a Purple/innerspring variation, but "bouncy house" would be equally as descriptive. My asthma is triggered by chemicals in foam, so I made sure all the mattresses I bought were Certi-Pur. (This, sadly, is the only complaint I have about my Tuft & Needle -- though it claims to have more rigorous standards about foam and off-gassing, it's been the smelliest. It's faint but it's there even weeks later. But it has not made me wheeze, so I'm trusting I'm not being harmed.)The first thing I learned is that mattress companies really DO honor their customer service policies. In fact, Mattress Firm was actually the best about it. In all cases, I received excellent service when I wanted to exchange. Second, I had been sleeping on air for nearly a decade and that made it hard to figure out what would work for me. I loved the lack of pressure points on a Sleep Number, but not the lack of support. My first mattress was an all foam from Saatva (the Loom & Leaf) and it was hard as a rock (to me). They explained that foam would soften and that I should crawl around on it to soften it up. It did soften up after a week, but not enough for my taste. It also smelled vaguely like stale coffee, which never dissipated. So thus, the exchanges began. I was very pleased with Saatva's design, the fact they delivered a full mattress and not one in a box, and their use of organic cotton. But their mattresses missed the middle firmness range -- most were very firm and one was very plush (the industry term for soft). If they could have nailed that medium range, I would have been happy to stay with them.As mentioned above, I circled through several mattress designs before coming back to all foam again with the Tuft & Needle. But it was significantly less firm out of the box than the Loom & Leaf. Its adaptive foam is much more of a medium firmness from the start. But it got even more comfortable when Tuft & Needle sent a two-inch topper. For free. (Pro tip: The Internet mattress companies I dealt with were happy to send a topper for free if you requested it. I now have two.) I don't know how long a mattress like this will hold up, but at a $575 price point from Amazon, it's half the cost of a Saatva mattress and a quarter of the price of most of the Beautyrest mattresses. So I'm willing to gamble.I know that comfort is largely subjective, but my Fitbit Alta has the hard data to back up my love of the Tuft & Needle. I cut my tossing and turning time in half with their mattress and topper. Bottom line: All the mattress companies I dealt with provided a great service and backed up their exchange promises, even going above and beyond. Tuft & Needle was the best value for the money and the most comfortable to sleep on. It was also the most work to haul a heavy box up to my bedroom and set up the mattress, which is the reason I avoided it in the beginning. But in the end, that effort was worth it.Tuft & Needle, if you are reading this review, please consider manufacturing a mattress with four inches of your adaptive foam on top of your support layer, instead of just two inches. I'm very glad to have your free topper, but it makes the bed look lumpy and it doesn't stay in place. From all the reviews I've read, the topper was key to customer satisfaction for many people. You should seriously consider this option. I would have chosen that and paid a bit more for it, too, had it been available.

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    Cerified amazon customer

    I received this "bed in a box" on March 23, opened it up, and put it on my frame as directed, to cut off the restrictive plastic. The mattress took exactly 72 hours to "puff up" to 10 inches deep after it was released from the plastic wrapping. I intended to use it "as directed" and so I kept my old mattress and slept on the floor in the LR for three nights." The first night I slept on the T&N mattress (on March 26, three days after I bought it), I was shocked by the extremely soft (what some people call "cloud-like" sinking of my body) because this is my third memory foam + foam mattress and the others were firm and supportive. I bought the T&N because Consumer Reports said it was 'firm." I got rid of my other two mattresses after only 1/2 their "warranty life" because of the "sinking" that created deep imprints around me, what I called "craters." I should add that I am normal weight, even considered "slender." That first night I was also surprised by the "crinkling sound" as if I were sleeping on paper. I can say that I have not experienced back pain, although I do not feel supported by this mattress that I have slept on for only for six nights so far. I will definitely keep you posted.Update May 6: The mattress still feels more like a water bed than a foam mattress, but I'm getting used to it, am sleeping well, and still have not suffered any "lack of support' issues like "sore lower back." And so, I bumped my rating up a star.

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    Cierra Shore

    Wow! What a mattress!I have been sleeping on the mattress since the first night it arrived (early June, I think?)-- so for about a month now.I had been a stomach sleeper most of my life, but after a back injury, I was forced to be a side sleeper. With this mattress, I can lay on my stomach--for chilling, reading, playing on laptop/tablet-- and sometimes even sleeping! My weight (currently about 230 pounds; big hips, large breasts, broader-than-normal woman-shoulders) is evenly distributed and supported! I have fibromyalgia, along with several other health conditions, all of which contribute to me having sleep issues & "getting comfortable" is a struggle. . . but this mattress has made a positive difference! Right now I'm sitting on it, with my feet and part of my legs hanging over the bed (which I've done before)-- this position typically puts my legs and feet asleep fairly quickly, but not with this mattress! The pressure on my calf muscles doesn't cause me pain! Even sitting without leaning against anything, I feel supported and my butt doesn't hurt!The mattress was easy for me to unpack. Initially the mattress was just on the floor, as my bed frame hadn't arrived yet (had just moved), and even then was pretty comfortable. I was anxious to see how it would do on one of the frames I bought here on Amazon (Zinus 14 Inch SmartBase Mattress Foundation / Platform Bed Frame / Box Spring Replacement / Quiet Noise-Free / Maximum Under-bed Storage, Queen). It's perfect! I have been sleeping fairly well, in spite of having moved to a new climate & medication adjustments, and I know without any doubt Tuft & Needle Mattress is part of me getting restful sleep.I will happily recommend this mattress, because, Wow, What a Mattress!If anything changes, I will update/edit this review.

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    Alan

    We tried out the mattress for a while. I am a lighter weight while my partner is heavier. The mattress was too firm for us--and we did read online after purchasing that this mattress is apparently more suitable for people at lighter weights. After using it for the recommended allotted time by Tuft and Needle to break it in, we decided to return it. I am giving this review four stars based solely on the excellent customer service from UPS, Tuft and Needle, and Amazon.I would like to be transparent that the mattress appears to be a good mattress and will probably work well for certain people, such as lighter weights and/or stomach sleepers due to its firmness. So, the quality isn't terrible. It just didn't work for us personally. However, when we decided to return it, we contacted UPS about shipping returns. Then we called Tuft and Needle about the 100 Day Trial, although we saw on their website that Tuft and Needle would NOT pick up the mattress and refund it if bought through a third party distributor like Amazon. However, Tuft and Needle did confirm the 100 Day Trial was still valid even through Amazon and they gave me the number for the Special Handling Department through Amazon (the number is 866-423-5353, by the way). When I called the Special Handling Department, they gave me a full refund after I explained it just wasn't working for us. Amazon does not accept returns on memory foam mattresses, so I was impressed that they gave me a full refund and trusted my word. Again, excellent customer service.I would like to add that I have never returned a product to Amazon in all my years of shopping on their site, so that may be why they were nice enough to give me a full refund as I am a regular customer without return history. Tuft and Needle also states that ONE mattress per household may be returned ONCE per year, so there is that.Four stars for the great customer service, but I would not recommend this mattress for heavier people or side sleepers/rotators. Oh, and it doesn't appear to sleep hot. But not too cool, either. Somewhere in between.Thanks, Tuft and Needle, Amazon, and UPS!

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    Robert D

    Update A Year & A Half Later ( 5-19-2019 )It's still just as good as the day I bought it. By far the best mattress I've ever owned and I'm thankful to have it.(Original)This bed is wonderful. I'm 6 ft 2 and 270 pounds. When I wake up I feel drunk because I sleep so darn hard on this thing. lol It kinda feels like memory foam but it's way more supportive. It's not hot either. Memory foam beds used to burn me up but I'm perfectly cool in this bed. You'll also notice that it feels like it'll never wear out. Whatever it's made out of will last for a very long time. The quality that I got with this bed for the money that I spent is simply remarkable. It's the best bed I've ever purchased and oddly also the least expensive.

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    robyne

    So I did a lot of research before I bought this mattress. I prefer and need a firmer mattress and I bought this one because most of the negative reviews I saw described it being too firm. Unfortunately, it was not firm enough for me. HOWEVER, I think it’s well made and I really wanted to like it. The biggest plus though is the amazing return policy. I called Amazon to find out how to take advantage of the 100 day return no questions asked and after speaking to someone who didn’t know what they were talking about, (though very polite), I was transferred to another department where they refunded my money immediately and said I could just donate the mattress wherever I wanted. INCREDIBLE! I know this is because of Tuft and Needle’s policy, which is amazing and they should be commended for it. Thank you Tuft and Needle and thanks you Amazon. If you made a firmer mattress I would buy it.

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    C. Jack

    This bed is of surprisingly good quality. Using all "eco" material in the crafting is what coaxed me to try it. I had never heard of Tuft & Needle -- the name caught my eye (I knew what it stood for) and that was what caused me to look at the ad. I've only had ONE foam mattress in the past 20 years that was stellar and I'd sleep like a log. The company quit making that version -- nothing else from them came close. I've had several high end innerspring mattresses, some custom. I've either had tons of pressure point issues or they caused physical problem that almost paralyzed me.So, I needed a bed to replace one that was high end latex and coils, but was impossible for me to move -- it had no skeleton. When I saw that T&N was available on Amazon, I came here to research how people liked it, whether it had any chemical smell, etc. I LOVED that it is made in the USA -- just like my last 3 bed purchases. I loved all the highly positive reviews. I like the cover choice. And...I like that I could get a frame from Amazon to go with the bed. So...I had it arrive via expedited shipping, set up the frame and uncoiled the bed. It raised in less than 60 seconds. There was a little sweet smell, but nothing like outgassing. I was easy to adjust on the bed and I put my Cuddle Ewe wool topper on it. Now I was concerned that this would not be firm enough but I'll tell you that not only was it firm enough for my back, it was soft enough to keep pressure off my knees, hips and ankles. I'm shocked and pleasantly surprised. I got a queen to be cautious. The next purchase will be a king. Thank you, T&N, for delivering a high quality product that didn't have sticker shock...and thank you, Amazon, for getting one to me so fast. I'm a happy camper for sure.

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    KennethCityMom

    When I bought my first Tuft and Needle mattress, it was a little hard to get used to. But after a week it was great. And the thought of going to a mattress store and spending hundreds more was very unappealing. Now I love it so much I bought a second one for a guest bed. As usual it was perfect right out of the box. I do notice that mattress #2 is just a little more firm that #1 that I've been sleeping on for 6 months. So give it some time if it feels weird at first. I'll never buy a traditional mattress again. So grateful for this alternative!

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    Christie

    Wow! Let me start off by saying, I purchased a T&N 5" mattress almost two years ago exactly. We recently picked up bed bugs somewhere and chose, very sadly, to part with our T&N mattress even though it looks like the protective covering on T&N mattresses prevented bed bugs from making a home there. T&N no longer sells the 5" mattress, which was devastating news because both me and my boyfriend had been sleeping soundly and waking up without any back pain since we first purchased the 5" mattress.I contacted T&N and explained our situation and asked if they could somehow let us purchase another 5" mattress. Who knows? I thought they would have some left in inventory or could work with me to get another 5" mattress. Instead, I sent an email at around 5am on a Saturday and received an incredibly personable and thoughtful response back around noon! They responded to my concerns and offered me a new 10" mattress FOR FREE. I haven't had many blow-me-away service experiences lately (as in the last few years, really) and even if T&N hadn't offered me a free mattress to replace our original 5" mattress, I would have been delighted by the response. You won't find better service than T&N. We had our new mattress by the end of the week!Okay, now for the mattress details. The 5" mattress was excellent, no doubt, and that's why I was going right back to T&N to get another. The 10" mattress is like sleeping on a cloud that is the perfect level of firmness no matter what your perfect level of firmness is. It's hard to believe that a mattress can be designed in a seemingly simple way, but provide more comfort and support than any other mattress on which I've slept. The 10" mattress is superior to every mattress I can remember sleeping on in my 30 years. I suffer from lower back pain that only regular yoga helps. Since I started sleeping on the T&N 5" mattress two years ago, I have not experienced much, if any, back pain. It does not matter what size you are, firmness/softness preference, or if you are a hot sleeper - this mattress will have you sleeping through the night and waking up refreshed. Give T&N a chance and I don't think you will be disappointed. Even if you are disappointed for whatever reason you might be,T&N will work with you through their excellent customer service. You seriously have nothing to lose with this mattress, unless you are looking to miss out on a good night of sleep. In that case, stay away from T&N because you will sleep well once you have one of their mattresses!

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    GD 2009

    I upgraded to this after having the same old spring mattress for 13 years (waaaay too long). I've had it for around a month. I'm not a mattress expert, but I saw a lot of conflicting info in the reviews about the feel and firmness of the mattress so I'll provide my take on this.The top layer of the mattress contains a cooling foam material. When you touch the mattress directly, you can definitely feel the heat being pulled away from your skin. This is awesome for people like me who can't sleep when a mattress is too warm.As far as firmness goes, I would describe this mattress as soft, yet "supportive." In case this is not clear, that is a compliment, not a dig, and I don't think it should deter those looking for a firm mattress. I have chronic lower back issues and was afraid it might be too soft. That is not the case. This mattress is incredibly soft and comfortable on the top layer which is great for back or side sleeping. The lower foam layer is more dense and supportive which creates a nice supportive feel that allows the curvature of your body to sink into the mattress slightly while not putting your back and joints into uncomfortable positions. This is not a memory foam mattress so it bounces right back when you push against it. In my mind this helps it keep its form and support your back nicely.I got the Queen for around $450 during Black Friday sales, and would absolutely buy it again. I would even pay full price for it knowing what I know now.Note: Some people complain about gross chemical smells with these bed-in-a-box mattresses so I was very mindful of that. This mattress is of amazing quality, and there was absolutely no smell from the moment I opened it.

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    gla01

    NOTE: This review was written by my husband Thomas MacEnteeSleep Wanted: Why I Chose the Tuft & Needle MattressSo you may be wondering . . . what does sleep and a new mattress have to do with genealogy? Well, let me tell you, this genealogist has suffered through years of sleep deprivation and issues due to various causes. Over the past few years I’ve worked on tackling many of these causes (such as losing over 110 lbs) and recently in June 2017, I tackled another: getting a better mattress. I had heard friends and family talk about different online mattress vendors and I didn’t believe that making a major bedding purchase this way would work. But it did and I opted to get a Tuft & Needle mattress via Amazon. Here’s my experience:Death to the Mattress StoreI HATE shopping for a mattress and as I get older, I just hate shopping in-person. Period. [Insert “cranky old man, get off my front lawn” comment]. My husband George and I purchase almost everything we need on Amazon (cereal, tea, coffee, shampoo, and clothing). We get so many deliveries from Amazon via UPS that one week when we had nothing delivered the UPS man did a “wellness check” on us. For realz.Mattress stores seem to spawn overnight on every street corner here in Chicago. To me, they are just one step above used car lots. The process of making a purchase is a nightmare and I’ve always felt “dirty” just walking in the showroom.And what about those prices and so-called “deals” you see in the paper or during television commercials? It seems that the model in the ad is never available or that each store seems to have its own special model of a known mattress brand so it isn’t easy to compare.And finally, one of the shady practices is not accepting returns very easily. If you read the contract that a mattress store has you sign, there are many hoops you need to jump through: you have to have a certain type of frame and forget it if you try to just get the mattress and use your own box spring. The mattress stores have set themselves up to never fail at the expense of the consumer.A Better Mattress Buying ProcessOver the past few years, one of the industries that have gone through major “disruption” is the mattress industry. I was very hesitant when I started seeing ads online for basically “mail order” bedding. And we’re not talking a process where you buy a mattress at say Costco and then have it delivered with “white glove service” at an extra charge. We are talking ordering a mattress – sight unseen – on Amazon and having it delivered via UPS or Fedex.Could this really work? What if I didn’t like the mattress? Why didn’t I need a box spring? Would the mattress work with my current bed frame? I had lots of questions and I was able to get all the answers I needed at Tuft & Needle.Well, imagine ordering the mattress you want, having it delivered for FREE (thanks to Amazon Prime) in just two days, and getting a great night’s sleep within another two days?Here’s How My Tuft & Needle Experience UnfoldedIt literally unfolded. The package with my Tuft & Needle Full mattress was delivered via Fedex to my doorstep and it weighed 57 pounds. After I dragged it up two flights of stairs, it was removed from the packaging. I followed the instructions to let the mattress “come alive” once the vacuum package was opened. The recommendation is to wait 48 hours before using the Tuft & Needle mattress so that it can fully come into its own form. After that, it was easily to lift and place into my new bed frame/foundation.And My Sleep Results with Tuft & Needle?I couldn’t be happier with this amazing mattress. It is firm in all the right places. It is comfortable and fully supportive. While I know it won’t cure my arthritis, I am not in as much pain when I get out of bed each morning. And no more “coil noise” with this memory foam mattress.I’m now looking at purchasing another Tuft & Needle mattress for the other bedroom and even for the condo in Palm Springs.Recommendation: Zinus SmartBase Mattress FoundationAs part of the ordering process via Amazon, I determined that my current bed frame – while it would have accommodated my new Tuft & Needle mattress, was too low to the ground. Without a conventional bed spring I would have had difficulty getting out of bed (due to severe osteo-arthritis). I shopped around at Amazon and I purchased the Zinus SmartBase Mattress Foundation for $79 and had it also delivered for free via Amazon Prime.The frame was so easy to set up (it folds – nothing to screw together!) and it sits 14 inches off the ground. This means I get to store more crap under the bed! It is the perfect companion to the Tuft & Needle mattress and I highly recommend making this purchase along with the mattress.Why I am Impressed with Tuft & NeedleI’m very impressed with Tuft & Needle as a company and with their product. And check out this recent review at Consumer Reports. This was the first mention of Tuft & Needle when I was researching online and the information led me to do some more research and ultimately make my Tuft & Needle purchase via Amazon.Other things that impressed me about Tuft & Needle:Returns were easy and guaranteed via Amazon for the first 100 nights’ sleep.The company has ethics and provides great customer service: one woman recounted via an Amazon review how she needed more time to test the mattress (she and her husband traveled a lot) and ultimately they were not happy with it. Tuft & Needle said, “no problem” and had the woman donate the mattress to the local Salvation Army. Once she sent Tuft & Needle the receipt for the donation, she got a full refund. Now how’s that for customer service?All Tuft & Needle products are made in the United StatesThey even offer an 18% discount at Amazon if you feel comfortable purchasing returned Tuft & Needle mattresses. Click here for more information.ConclusionFor someone in the late Baby Boomer generation (born in 1962), I tend to be torn between traditional methods of doing something and taking a chance on a new process. I’m glad I was willing to try out the Tuft & Needle mattress on Amazon and I will NEVER go back to purchasing a mattress through a furniture store or one of those horrid mattress stores.Now if there were only an online solution to getting rid of an old mattress and box spring. Perhaps the folks at Tuft & Needle can come up with a solution?

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    Shawnee

    I waited a little while before writing this review to give us time to adjust to the bed. I loved it when I first laid on it, my husband was iffy. I now have mixed feelings about it. There are days it feels great, but I find I’m a little more achy some days, especially my low back. My husband and I do roll into each other some, more so than on our old mattress, this was his biggest fear. It sleeps hotter than I expected, but it’s not terrible. I really wanted to be completely in love with this mattress, but I’m just not there. It’s better than our 30yr old spring mattress....but it’s not the miracle sleep I was dreaming of.**Update June 2018**We tried, we really tried, but ultimately we returned the mattress and brought our old mattress back. My husband and I were both unsatisfied, and after he ended up with a CSF leak (not because of the mattress), he couldn’t handle sleeping on it at all. He started sleeping in the guest room. So, because I prefer to sleep in the same bed as my husband, we returned the mattress. I will give Amazon and Tuft&Needle props on this. The 100 night sleep guarantee was great. No hassle with the return at all.

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    T. King

    tl;dr: Great mattress, after some hurdles that were deftly cleared by stellar customer service. The entire saga, beginning with my original (unfavorable) review is below:It hurts me to write this review for such a beloved product. Literally... I first became aware of this company when a blogger friend of mine wrote a sponsored post. I don't usually pay too much attention to the kind of endorsements you see on sponsored blogs ("they gave this to us for free, naturally we LOVE it"), but I know these people & trust their integrity. So when, several months after the initial post, they wrote a follow up reiterating their praises, I was intrigued. I'd been looking for a new mattress for awhile and this company's origin story was so relatable. I loved their mission, their philosophy, their business model. When I ordered my mattress directly from their site in January, I loved their efficient, friendly, but unobtrusive service. Unfortunately I cannot say the same for the product.I want to be clear that I'm not disputing the raves others have had. My blogger friends are 20-something skinny-hipsters while I'm a more ample Gen-X type. But three months in, it's become impossible to sleep on. The center of the mattress, while no visible indentation is present, has softened so much that it compresses significantly and quickly under my hips as soon as I lie down. By contrast, the pressure on my shoulders is beyond firm - which, as I'm a side sleeper, can be pretty uncomfortable. It's not possible to lie on this mattress for more than 2 minutes and maintain a neutral body posture. It's a pain in the neck. Literally! Again!As I said, the mattress snows no visible indentation, so I don't think my problems fall under warranty or defective product. But I wanted to put this out there & let you know that if you're a chubby side-sleeper, this probably isn't the mattress for you. Pity.Update: Upgrading from two stars to four. You've got to give a company props for working so hard to make their customers happy. I heard from customer service shortly after posting this review and was assured that the uneven firmness I've experienced is "definitely not normal" and offered a replacement at no charge. My new mattress arrives tomorrow and I'm comfortable saying that, even if this doesn't turn out to be the perfect mattress for me, Tuft & Needle as a company gets my recommendation. They're willing to stand behind their product and that's impressive these days.Second Update: Have now been using the replacement mattress for a couple of months and am happy to report that it remains very comfortable. It seemed slightly less dense than the first mattress from the beginning, but has provided a very pleasant balance of soft & supportive. I'm officially a fan and also very grateful to the fine folks at Tuft & Needle for taking the initiative to fix this...they have my utmost respect. It took awhile -- but they've earned all 5 stars.Final Update: Hi people! I didn't realize there had been so much interest in this review - sorry if I left your questions hanging. I've been sleeping on the replacement mattress for over a year now, and am happy to report that it remains one of the most comfortable mattresses I've ever owned. I'm even happier about getting a consistent, comfortable night's sleep. In my opinion T&N service AND product have earned every one of the five stars in this rating.

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    Melissa R

    It's a little firm for my tastes (I'm a side-sleeper). If I don't move much during the night, I will wake up a little sore. But for the price and ease of ordering/delivery, I'm super-satisfied.

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    Stevie

    Really nice value in a bed. As the others have stated, comes in a relatively (for a mattress) small box packed in a plastic bag under vacuum. The box will easily fit through most doorways, so aside from the weight (I think a little under 70 lbs. for a queen), it's much easier to get through the house than a conventional mattress. The UPS guy carried it up to the house without a dolly and I was able to get it into the bedroom and set up by myself, but for many people might be more comfortably a two-person job. I put mine on top of my old box spring for now, and the mattress expanded perfectly and is a perfect shape and size.There was a very mild smell when first opening which dissipated quickly. I bought a memory foam topper once which took days and the smell was very strong, but fortunately this has none of that.This mattress to me has just the right amount of cushion and nicely bouncy. You won't sink in it like in a traditional memory foam bed, and it has just the right amount of compromise between softness and firmness. I find I sleep a lot more soundly and wake up less than in my old bed. I bought a very expensive hybrid foam/coil mattress a few years ago and absolutely hate it as there's no support and I woke up with body aches.Only one negative - this bed can get kind of warm if you're a hot sleeper. Not nearly as bad as traditional memory foam, but as a side sleeper I sometimes wake up and my side and especially hips are a little uncomfortably warm. I am about 170 # but if you're bigger where you night sink in more and if you tend to sleep hot, this bed might be a problem for you. Not enough of a problem I'd send it back, but something I hope the manufacturer looks to improve.

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    Dan

    First the good - it is solid and supports amazingly well for a mattress only 10 inches thick. The fit and finish looks good and I detected little to no off-gassing. Also, it does not sleep hot which some do. The bad - it is FIRM. I mean, like laying on a board with a foam topper over it firm. I prefer a more firm mattress, but this is even too firm for me. I will give it a bit to see if it breaks in, but may have to resort to a eggshell foam topper or something similar.

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    ChuckG

    This mattress was very easy to order, set up and is very comfortable.It was way past the time to replace my mattress, and I had seen this mattress with great reviews. I dreaded my last purchase experience with salesman at furniture stores! They follow you around, and sometimes do not know exactly what they're talking about. Since I usually shop after reading and researching products before I shop I know what I'm ready to purchase. Salesmen often try to up-sell you at stores too, and I didn't care to shop around all day from store to store and deal with them.Buying this mattress via Amazon was simple, and the reviews are very helpful. As stated, this mattress is comfortable and is more on the firm side even though it is made of foam. It has great support, retains its shape, and stays pretty cool since I live in South Florida.

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    John J. Topper

    This is a great mattress at a great price with amazing customer support. It didn't work for me only because it didn't really fit us. Mattresses are a lot like clothing. It's impossible to know if something is going to fit until you try it on. In this case, not a great fit for me. My back didn't hurt, I just didn't find it unusually comfortable. That said, the top later of foam is some neat stuff. It's one of the most satisfying feeling things I've ever touched. I would frequently play with it before bed.Everything about the mattress is well made and the cover is soft and pleasant feeling. The layers are precisely cut and well fit together.Now, the customer support. Just amazing.The return policy is easy and painless. Just call Amazon and they walk you right through it. No fuss, no arguing, no haggling. Just a three minute conversation.That's why I'm still giving it five stars. I can't fault it for not fitting me and everything objective about it is great.Give it a shot. It will work for a lot more people than it doesn't work for and is absolutely worth your time.

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